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Terms & Conditions

Safe Use

  1. Labour TENS units must only be used according to the instructions provided. Customers are responsible for fully testing the unit upon receipt, reading the instructions and ensuring the unit is used correctly and safely.
  2. While many women find TENS helpful during labour, results vary and effectiveness cannot be guaranteed.
  3. TENS must not be used by anyone with a cardiac pacemaker, cochlear implant, heart condition, or epilepsy. If you have a metal implant or any medical concerns, please seek advice from your healthcare provider before use.
  4. The TENS unit cannot be used in water and must be removed before entering a bath, shower, or birthing pool.
  5. TENS should only be used from 37 weeks of pregnancy onwards and the customer should seek approval from their midwife first.
  6. All TENS units are cleaned, sanitised, tested, and checked before dispatch.
  7. Units must be returned by the customer in a clean condition. A $25 cleaning fee applies if the unit is returned visibly uncleaned.

Shipping & Delivery

  1. Natal Care Naturally use a next-working-day courier service - Monday to Friday. No deliveries are carried out on Saturdays and Sundays. Rural deliveries may take an additional 2–4 working days.
  2. Orders placed before 2pm are dispatched the same working day.
  3. Delivery timeframes cannot be guaranteed, as shipping is handled by a third-party courier service. Weather events, courier delays, and other unforeseen circumstances may impact delivery times.
  4. Customers booking close to their due date accept the risk that labour may begin before the TENS arrives. Once dispatched, refunds are not available if the unit does not arrive before labour.
  5. Customers are responsible for providing the correct delivery address. Natal Care Naturally is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

  6. If a parcel has not arrived as expected, customers should first contact NZ Post during standard business hours using the tracking details provided. If further assistance is needed, Natal Care Naturally will assist where possible.

  7. Natal Care Naturally cannot be held responsible for delayed or missing deliveries unless they have been notified, as they are unable to take action on parcels they are not aware have not arrived.

Extended Hire Period, Late or Missing Items

15. For any additional charges, Natal Care Naturally use a secure Delayed / Merchant-Initiated Charge payment system. Customer's card details are securely stored by a payment provider and are not held by Natal Care Naturally. A customer's card will only be charged if needed for extended hire, late returns, or missing or damaged items.

16. The customer's hire period is stated in their booking confirmation. If the customer needs to keep the TENS for longer, they should email Natal Care Naturally to extend their hire at $20 per week (or part-week).

17. By providing their card details, the customer authorises Natal Care Naturally to charge the card for applicable amounts owing under these Terms & Conditions, including extended hire, late return, missing or damaged items, or a non-returned TENS unit.

18. If the prepaid return bag is lost, the customer should refer to the FAQ for information on arranging an alternative return.

19. The customer's card will only be charged under these circumstances:

  • Non-returned or damaged Elle TENS: $260
  • Non-returned or damaged Elle TENS 2: $300
  • Non-returned Instruction booklet: $10
  • Non-returned Neck cord: $10
  • Non-returned or damaged Battery: $20 each
  • Non-returned or damaged Storage container: $20
  • Non-returned or damaged Cable: $25 each
  • Late return or extended hire: $20 per week
  • Cleaning fee for visibly uncleaned TENS or components: $25

20. If the TENS unit or any included items are lost or damaged while in the customer's care, the applicable repair or replacement cost will be charged to the card provided.

21. No refund is available if the customer chooses not to use the hired TENS unit. No refund is available if the TENS does not arrive in time for the customer's birth.

22. Once a TENS unit has been dispatched, the booking cannot be cancelled or refunded. If the customer cancels in writing before dispatch, a refund will be issued less a $20 administration fee.

Liability

  1. All TENS units are fully tested prior to dispatch. Natal Care Naturally Ltd’s liability is limited to the rental charge paid.
  2. Customers are responsible for checking the contents of the hire pack upon arrival and fully testing the unit. Any issues must be reported immediately so Natal Care can resolve them promptly. Natal Care Naturally cannot accept responsibility for issues that are not reported in a timely manner.

General

  1. By making a booking, customers agree to these Terms & Conditions.
  2. Natal Care Naturally is a New Zealand business and all prices are in NZD.
  3. “Natal Care Naturally” will appear on your credit card statement.
  4. Legal trading name: Natal Care New Zealand Limited.
  5. Physical address:
    Unit 1, 31 Stevens Street, Waltham, Christchurch, New Zealand.