Discover more in our FAQ
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All about TENS
What’s the best TENS machine for labour?
What’s the best TENS machine for labour?
Not all TENS machines are created equal! A labour-specific TENS is designed very differently from a standard physiotherapy model — and understanding why can help you choose the best one for birth.
What does TENS feel like?
What does TENS feel like?
On the lower setting TENS feels like gentle vibration or ‘pins-and-needles’ on your lower back. At the higher setting TENS can feel more like a deep buzzing or rhythmic tapping.
Is TENS safe?
Is TENS safe?
Yes! TENS has been used in maternity care since the 1970’s. Multiple clinical trials, show no evidence of harm to either mother or baby when TENS is used for labour pain relief.
Can I use TENS in a water birth?
Can I use TENS in a water birth?
You can’t use a TENS machine in water. You need to remove the TENS before entering a shower or pool. But you can absolutely use TENS as part of your birth plan alongside a planned water birth. Labour often has a ‘waiting phase’ before the pool is ready or available, and this can last for several hours at home or in early labour. During this time, many women use TENS to help them stay focused and manage contractions.
Can I use TENS before labour starts?
Can I use TENS before labour starts?
If you are experiencing back pain late in pregnancy, you can use a TENS from 37 weeks. You can also put the TENS on your back or upper and lower arm for a testing or practice session. Consult with your midwife first.
How do I test my TENS machine when it arrives?
How do I test my TENS machine when it arrives?
Please test your TENS machine when it arrives to make sure everything is working correctly and so you can become familiar with how it works. Please follow the instructions carefully.
Help required? If you need urgent help, call us on 021 054 0251. If you need further assistance testing your unit:
You can watch our short video or follow the step-by-step instructions below.
1. Firstly, check you have all components needed for testing: TENS unit, 2 purple cords, 4 sticky electrodes, 2 batteries.
2. Put the 2 batteries into the unit.
3. Plug one purple cord into the left-hand side of the unit.
4. Open up the sticky electrodes. Take one set of electrodes from the clear backing (keep the clear backing sheet on the table next to you, so when you've finished testing the unit you can reapply the sticky electrodes).
5. Stick one electrode to your upper arm (bicep). It must be stuck to your skin.
6. Stick the other electrode to your lower arm (forearm). It must be stuck to your skin and you must stick TWO electrodes to your arm.

7. Plug the white electrode cables into the purple cord which is attached to the left-hand side of the unit. One in red, one in black.
8. Turn on the TENS machine using the pink button.
9. Push the button CH1 + (on the left-hand side), until your fingers start to twitch. This should happen when you get up to around level 7 on the screen.
10. Remove the sticky electrodes and place them back on the clear sheet.
11. Take the second purple cord and put it into the right-hand side of the TENS machine.
12. Remove the second set of sticky electrodes and repeat the testing. Ensure you press the CH2 + button on the right-hand side of the TENS unit.
Note: The backing on the electrodes is very sticky. If you look after them carefully, they can be put on and off the skin multiple times.
Can I use TENS for post-birth recovery?
Can I use TENS for post-birth recovery?
Yes! TENS can be safely used for postpartum recovery and pain relief after a vaginal birth, episiotomy, and caesarean section. It is also helpful if you are experiencing lower back pain while learning to breastfeed.
Can I take TENS into hospital?
Can I take TENS into hospital?
Yes! TENS is widely used in maternity care and all hospitals and birthing units in New Zealand allow it as part of a birth plan. Note that you may be asked to remove it if you have specific interventions.
What are the safety guidelines?
What are the safety guidelines?
Before you get started, here are a few important safety guidelines to keep in mind. We want you to feel confident and reassured using your Labour TENS machine, and these simple precautions help ensure it’s used safely and effectively.
If you’re ever unsure, your midwife or healthcare provider is always the best person to check with.
- Do NOT use the TENS machine in water. Always remove it before entering a bath, shower, or pool.
- Do NOT use a TENS machine if you have a cardiac pacemaker.
- Do NOT use a TENS machine if you have epilepsy.
- Do NOT place the electrode pads on the head, face, neck, across the heart, or over areas with metal implants.
- Only use the electrodes on unbroken skin. Stop use immediately if irritation occurs and seek medical advice.
- Check with your medical adviser before using if you have a heart condition, unexplained pain, metal implants, or any concerns at all.
- TENS should NOT be used before 37 weeks of pregnancy unless under medical supervision. If you’d like to use it earlier for back pain, please check with your midwife first. It is safe, however, to test the TENS on a low setting for a short time on your arm or your partner’s arm.
If you have any doubts or would like further guidance, please don’t hesitate to reach out.

Elle TENS vs Elle TENS 2 – what’s the difference?
Elle TENS vs Elle TENS 2 – what’s the difference?
The Elle TENS is the original, proven labour TENS unit — simple, reliable, and designed specifically for contraction pain that comes and goes in waves and increases in intensity.
The Elle TENS 2 is the upgraded model, with improvements focused on visibility, timing, and ease of use during labour.
Key real differences with the Elle TENS 2:
Improved screen + backlight:
Easier to read in low light during labour, especially at night or in a dim birth space.
Contraction timing display:
Helps you and your birth partner keep track of contraction length and spacing, making it easier to understand progress and update your midwife when needed.
Optimised interface (simpler control during labour):
Clearer layout and more intuitive buttons so you or your birth partner can adjust settings quickly and confidently when things intensify.


Your TENS Booking
When should I book a TENS?
When should I book a TENS?
Any time during your pregnancy. When booking select a dispatch date 23 days prior to your due date. If you'd like to change the dispatch date, CONTACT US. In order to avoid missing out, please do not delay booking.
Is it too late to book?
Is it too late to book?
If you are due now or any day now, go ahead and make your booking online and we'll prepare your TENS for the next courier pick up (2pm Mon-Fri). For quicker shipping provide a non-rural address.
How do I extend my hire?
How do I extend my hire?
If you would like the TENS longer than 6 weeks, we simply deduct $15 per week from your bond.
How do I get my bond refund?
How do I get my bond refund?
Once your TENS has been returned, we will process your bond refund within 7 working days. You will receive a confirmation to say your bond has been returned. Allow 2-3 working days for the bond to reach your account.
Is one set of electrodes enough?
Is one set of electrodes enough?
One set of electrodes is usually enough for labour, especially if your birth partner looks after them and you’re mainly using the TENS during labour.
An extra set is helpful if you plan to apply and remove the TENS multiple times, use it both before and after labour, or simply want peace of mind having a spare on hand.
An extra set of electrodes comes with our Birth Bundle.
Do I need the Birth Bundle?
Do I need the Birth Bundle?
In our opinion? Yes! Our TENS come with everything you need to operate your TENS fully, but we'd highly recommend you add Our Birth Bundle for added support and options. Need more info?
Can I change my booking dates?
Can I change my booking dates?
Yes. Simply CONTACT US to dispatch your TENS in the next courier pick up or let us know the exact date you'd like it dispatched.
How do I cancel my booking?
How do I cancel my booking?
CONTACT US with your booking name and number. If your TENS has not been dispatched we can cancel your order. A $15 cancellation fee applies.
How to use your TENS
How do I test my TENS?
How do I test my TENS?
Please test your TENS machine when it arrives to make sure everything is working correctly and so you can become familiar with how it works. Please follow the instructions carefully.
Help required? If you need urgent help, call us on 021 054 0251. If you need further assistance testing your unit:
You can watch our short video or follow the step-by-step instructions below.
1. Firstly, check you have all components needed for testing: TENS unit, 2 purple cords, 4 sticky electrodes, 2 batteries.
2. Put the 2 batteries into the unit.
3. Plug one purple cord into the left-hand side of the unit.
4. Open up the sticky electrodes. Take one set of electrodes from the clear backing (keep the clear backing sheet on the table next to you, so when you've finished testing the unit you can reapply the sticky electrodes).
5. Stick one electrode to your upper arm (bicep). It must be stuck to your skin.
6. Stick the other electrode to your lower arm (forearm). It must be stuck to your skin and you must stick TWO electrodes to your arm.

7. Plug the white electrode cables into the purple cord which is attached to the left-hand side of the unit. One in red, one in black.
8. Turn on the TENS machine using the pink button.
9. Push the button CH1 + (on the left-hand side), until your fingers start to twitch. This should happen when you get up to around level 7 on the screen.
10. Remove the sticky electrodes and place them back on the clear sheet.
11. Take the second purple cord and put it into the right-hand side of the TENS machine.
12. Remove the second set of sticky electrodes and repeat the testing. Ensure you press the CH2 + button on the right-hand side of the TENS unit.
Note: The backing on the electrodes is very sticky. If you look after them carefully, they can be put on and off the skin multiple times.
When should I start using my TENS?
When should I start using my TENS?
When you first notice those crampy, on and-off sensations and realise things are starting.
Where do I place the electrodes?
Where do I place the electrodes?
You'll find instructions on the electrodes we include with your TENS.
Trouble-shooting help
Trouble-shooting help
Please carefully read the following and if you still need immediate technical assistance please call 021 0540251.
How to test your Elle TENS machine:
Here's how to test your Elle TENS machine is working correctly:
1. Firstly, check you have all components needed for testing: TENS unit, 2 purple cords, 4 sticky electrodes, 2 batteries.
2. Put the 2 batteries into the unit.
3. Plug one purple cord into the left-hand side of the unit.
4. Open up the sticky electrodes. Take one set of electrodes from the clear backing (keep the clear backing sheet on the table next to you, so when you've finished testing the unit you can reapply the sticky electrodes).
5. Stick one electrode to your upper arm (bicep). It must be stuck to your skin.
6. Stick the other electrode to your lower arm (forearm). It must be stuck to your skin.

7. Plug the white electrode cables into the purple cord which is attached to the left-hand side of the unit. One in red, one in black.
8. Turn on the TENS machine using the pink button.
9. Push the button CH1 + (on the left-hand side), until your fingers start to twitch. This should happen when you get up to around level 7 on the screen.
10. Remove the sticky electrodes and place them back on the clear sheet.
11. Take the second purple cord and put it into the right-hand side of the TENS machine.
12. Remove the second set of sticky electrodes and repeat the testing. Ensure you press the CH2 + button on the right-hand side of the TENS unit.
If you have followed the above instructions very carefully and you believe you have a fault (that is, no twitching or the unit is not switching on), please call John on 0210540251 for assistance.
Note: The backing on the electrodes is very sticky. If you look after them carefully, they can be put on and off the skin multiple times.
Trouble-shooting Tips:
If you are testing your TENS and it is not working, please CAREFULLY read the following instructions.
- When testing your TENS, make sure you have the sticky electrodes stuck to your body (upper and lower arm will work). It will not work unless the electrodes are removed from the plastic sheets and stuck to your skin. You must stick at least two pads to your body (one is not enough).
- Check you have the battery inserted correctly (+ and -).
-
Make sure when you swap the cable across to the other channel that you are pushing the buttons on the other side to adjust the intensity. Push the up and down arrows to increase or decrease the intensity. Ensure you are pushing the + & - buttons on the correct side.
- If you need immediate assistance please call 021 0540251.
Download: Elle TENS PDF Instructions
Shipping and Return of your TENS
How do I return my TENS machine?
How do I return my TENS machine?
Return the TENS machine in the prepaid postage return bag enclosed with your machine. Drop it off to a NZ Post Shop or use the NZ Post - Book a Pickup tool online to arrange collection of the package from your home address.
Help. I've lost my return bag
Help. I've lost my return bag
If you have misplaced the return bag:
- Purchase a NZ Post prepaid postage bag with a tracking sticker.
- Return the machine to: NATALCARE NATURALLY, Unit 1, 31 Stevens Street, Waltham., Christchurch.
- On the back of the parcel, write the return name/address using the same name as your original booking (so I know it is from you for your bond refund).
- Keep the tracking receipt until you see the bond back in your account.
How do I get my bond refund?
How do I get my bond refund?
Once your TENS has been returned, we will process your bond refund within 7 working days. You will receive a confirmation to say your bond has been returned. Allow 2-3 working days for the bond to reach your account.
What happens if I'm late returning my TENS?
What happens if I'm late returning my TENS?
We simply deduct $15 per week from your bond.
How long does shipping take?
How long does shipping take?
We use a ‘next working day’ courier service with NZ Post. Deliveries are made Monday to Friday.*
Our cut-off for same day dispatch is 2pm.
Please note, as we use a 3rd party for shipping, we cannot offer a 100% guarantee that your TENS will arrive overnight. In our years of experience, we find NZ Post get it right 97% of the time.
*shipping to rural locations can take 2-4 working days longer
What are your shipping costs?
What are your shipping costs?
TENS Hire Shipping (to non-rural): FREE
TENS Hire Shipping (to rural): $12.99
TENS Hire + Products: FREE (if shipped together)
Small parcel without TENS (to non-rural): $8.99 flat fee
Small parcel without TENS (to rural): $12.99 flat fee
Waiheke Island: $15.99
Return shipping of TENS: FREE
What if my TENS has not arrived?
What if my TENS has not arrived?
We will dispatch your TENS on your chosen dispatch date.
If you have received tracking details but your TENS has not arrived, do not delay in reaching out to NZ Post. Have your tracking number ready and contact NZ Post on 0800 501 501. Please do not leave contacting NZ Post until afterhours or the weekend, as they do not operate outside of these times. We ask you to contact NZ Post direct as sometimes there is an issue entering or locating your property. Please explain the nature of the product, as this will escalate their search.
If you need extra assistance, please do not hesitate to CONTACT US. Please contact us prior to 4pm, as this will give us time to contact NZ Post before they close.
Do you offer click and collect?
Do you offer click and collect?
Yes. We are Christchurch-based and you can collect Monday to Friday, between 9am-12.30pm. You will receive a notification when your TENS is ready for pick up.
The Labour Lounge
Birth Stories
Real experiences. Honest moments.
Dive into birth stories from parents who used TENS during labour—what it felt like, what helped, and what they’d do again. Every journey is different, and these stories are here to inform, reassure, and inspire you.
Tens Talk
Everything you need to know, without the overwhelm.
From how TENS works in labour to tips, myths, and expert advice — this is your go-to space for understanding your options and feeling confident using TENS when it matters most.
Natural Birth Hub
Supporting you to feel calm, confident, and prepared.
A natural labour and birth can be an empowering and deeply personal experience. With the right preparation, support, and knowledge, you can approach labour feeling calm, confident, and connected to your body as you welcome your baby into the world.


