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Please read the following and if you still need immediate technical assistance please call 021 190 5564.

Trouble-shooting Tips:

My TENS is not working:

  1. If you are testing your TENS machine and it is not working please make sure you have the sticky electrodes stuck to your body. It will not work unless the electrodes are removed from the plastic sheets and stuck to your skin.
  2. Check you have the battery inserted correctly (+ and -).
  3. If you are using a Neuro Trac Labour TENS, open the battery compartment and gently pull out the metal connectors to ensure the battery has a good connection. Very occasionally due to high use the connectors are pushed too far in for a good connection.
  4. If you need immediate assistance please call 021 190 5564.